Shipping & Returns FAQ

Frequently Asked Questions

📦 Shipping Questions

Do you offer free shipping?
Yes! We offer free shipping on all orders over ₹999. Orders below ₹999 have a flat shipping fee of ₹75 across India.

How long does shipping take?
We typically process orders within 1-2 business days. Delivery usually takes 3-7 business days depending on your location within India.

Which areas do you ship to?
We ship across India to all major cities and towns. Remote areas may take slightly longer for delivery.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.

What if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact us at rogueandco26@gmail.com and we'll help track it down.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

How do I initiate a return?
Contact us at rogueandco26@gmail.com with your order number and reason for return. We'll provide you with return instructions.

Can I exchange an item?
Yes! We offer exchanges for different sizes or colors, subject to availability. Contact us to arrange an exchange.

Who pays for return shipping?
For defective or incorrect items, we cover return shipping. For change of mind returns, customers are responsible for return shipping costs.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

💳 Payment & Orders

What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway.

Is it safe to shop on your website?
Absolutely! We use secure SSL encryption to protect your personal and payment information.

Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Contact us immediately at rogueandco26@gmail.com.

👕 Product Questions

How do I choose the right size?
Check our size guide on each product page. Our streetwear typically has a relaxed, oversized fit. When in doubt, size up for that authentic street style look!

Are your products true to the images?
We strive to show accurate product images. However, colors may vary slightly due to screen settings and lighting.

How do I care for my Rogue & Co clothing?
Wash inside out in cold water, tumble dry low or hang dry. Avoid bleach to keep your streetwear looking fresh.

📞 Still Have Questions?

Can't find what you're looking for? Reach out to us:
📧 Email: rogueandco26@gmail.com
We typically respond within 24 hours!